What are the immediate consequences of a TeleAgent providing incorrect information?

Providing incorrect information as a TeleAgent leads to immediate consequences such as member confusion and dissatisfaction. When members receive inaccurate or misleading information, it undermines their trust in the service and the organization. This confusion can arise from misunderstandings about benefits, eligibility, or procedures, which can leave members feeling frustrated or uncertain about their options. When members are dissatisfied, it not only affects their perception of the TeleAgent but can also ripple through to impact the overall reputation of the organization. Ensuring that accurate information is conveyed is crucial for maintaining member trust and satisfaction.