Wellcare ACT Mastery – TeleAgent Practice Exam

Question: 1 / 400

What should agents use to identify their compliance with noncompliance allegations?

Documentation of sales

Complaint Tracking Module

Agents should use the Complaint Tracking Module to identify their compliance with noncompliance allegations because this module is specifically designed to log, track, and analyze complaints from members. It provides a systematic method for agents to monitor issues reported by customers, which is essential for maintaining compliance with regulatory requirements and internal policies. Accessing detailed records of complaints allows agents to assess any patterns or recurring issues, which is critical in demonstrating adherence to compliance standards and addressing potential noncompliant behavior.

The Complaint Tracking Module offers insights and evidence necessary for agents to evaluate their practices and make required adjustments. By fully utilizing this tool, agents can effectively mitigate risks that could lead to allegations of noncompliance and enhance the overall quality of service provided to customers.

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Customer feedback reports

Internal audit findings

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