What do TeleAgents need to provide during the enrollment appointment?

During the enrollment appointment, TeleAgents are required to provide clear and comprehensive information about available plans. This aspect is crucial because potential members need to fully understand their options, including benefits, coverage levels, costs, and any limitations of the plans offered. Providing thorough details enables individuals to make informed decisions that align with their health care needs and financial situations.

Simply offering basic information about the company or marketing materials for other services does not equip the enroller with the necessary knowledge to make an optimal choice regarding their health plan. Additionally, focusing only on enrollment forms neglects the essential aspect of educating the individual about the various plan options, which is fundamental to achieving the best outcomes for both the TeleAgents and the clients they serve.