What is the primary purpose of the Wellcare ACT Mastery program?

The primary purpose of the Wellcare ACT Mastery program is to provide training and knowledge for TeleAgents to effectively assist members with their healthcare needs. This program is specifically designed to equip professionals with the necessary skills and information that enable them to navigate the complexities of healthcare services. By focusing on practical training, TeleAgents can enhance their ability to support members, helping them understand their options and access the healthcare resources they need. This approach ultimately improves the overall experience for members and ensures they receive adequate assistance in managing their healthcare services.