What may result from low health literacy among members?

Low health literacy can significantly impact an individual's ability to understand their medical benefits and healthcare options. Members with limited health literacy may struggle to comprehend complex health information, such as health plan documents, medical terms, and instructions for medication usage. This lack of understanding can lead to confusion about available services, limitations of coverage, and how to effectively navigate the healthcare system. As a result, these individuals may not fully utilize the benefits provided to them, which can lead to poorer health outcomes and increased frustration. Users with low health literacy are less likely to engage with necessary services, make informed decisions about their care, or manage their health conditions effectively, emphasizing the critical need for clear communication and education in healthcare settings.