What two pieces of information are essential to collect during enrollments for a better onboarding experience?

Collecting the email address and mobile phone number is essential during enrollments for a better onboarding experience because these two pieces of information facilitate effective communication between the service provider and the enrollee. With an email address, the organization can send important updates, confirmation of enrollment, reminders, and other essential information that the enrollee may need during their time with the service. Mobile phone numbers enhance this communication further by allowing for quick outreach via text messages or calls, which can be particularly important for reminders or urgent updates.

Engaging with enrollees promptly and through their preferred channels significantly improves satisfaction and retention. In an environment where timely communication is crucial for providing support, having accurate contact information is a cornerstone of efficient onboarding and helps ensure that new members feel informed and valued from the start.