Which of the following statements about completing telephonic enrollments is FALSE?

In the context of completing telephonic enrollments, the statement about verbal permission granted to discuss plan details qualifying an authorized representative to complete an application on behalf of the beneficiary is misleading because it does not adhere to the strict guidelines set forth for authorized representatives in healthcare enrollment processes. To complete an application on behalf of a beneficiary, an authorized representative must typically have written consent or a designated legal authority, rather than simply verbal permission. This ensures that there is clear and documented agreement from the beneficiary for the representative to act on their behalf, protecting the interests of the member and maintaining compliance with legal standards.

The other statements are accurate and align with enrollment procedures. For example, certain required elements must be present to fulfill enrollment criteria, which is essential for processing applications correctly. Additionally, members who do not pay their premiums are indeed subject to termination, reflecting standard practices in health plan management. Finally, the availability of the online Member Portal during specified hours is a factual statement regarding access to member services. Understanding these distinctions is important for navigating the rules surrounding telephonic enrollments effectively.